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I've been designing and building products for customer and colleague experiences for over 10 years, through hands on IC work and leading high performing teams. Developing scalable platforms, design systems, web & app products with a focus on retail, e-commerce and loyalty & retention.
A replatforming of the Loblaw Digital technology stack presented us with the opportunity to unify our disparate digital experience ecosystem with a best-in-class headless design system. Enabling innovation at scale for Canada’s most expansive retail & loyalty portfolio.
Showcasing the vision for a transformational new post-order experience meant developing an experience concept car. A storytelling prototype that propelled us from an ambiguous challenge to an experience-led feature roadmap.
Choosing a location is a required step for PC Express customers to shop online but causes unnecessary friction. Pre-selecting a location with auto-localization removed a major barrier and resulted in a significant increase in carts.
Launching a streamlined timeslot experience during a global pandemic meant rapidly responding to unprecedented use cases, but delivering significant customer value.
After years of professional racing experience I joined Yuri Hrycaj in launching his personalized power based cycling coaching practice with a brand committed to energy, performance and racing spirit.
Optimizing onboarding, aiding awareness and designing the digital gateway to improve customer acquistion for Loblaw’s online grocery platform.
With a mass awareness campaign focused on product quality the brands first ever digital experience is a candid extension of the iconic brand.
Currently @ Loblaw DigitalProduct Design Lead – Helios Platform and Personalization